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Lovely house but need some updates

Lovely house that we had the pleasure of staying in for 3 weeks. Perfectly positioned with a lovely pool and some great extras. However we felt that the although the house is more than big enough for the 6 people that it says it can hold the facilities that were provided were not ample enough for even 5 of us. The house beautifully decorated and the furnishings are lovely, but we found that although there were more than enough beach towels the amount of bath towels was poor. Also not enough bedding also some of the linens were quite shabby. We had to wash every plate and cup before we could use them on arrival as they were all filthy. My in-laws blind collapsed in the bathroom on the first evening and was replaced with a sheet of black paper and stayed that way for the rest of the vacation. Lastly the sun loungers are useless. There was only 4 even though there was 5 of us, so we had to hire one and one of them was also damaged on arrival which later broke. AMV did replace them but it was near the end of the holiday also had issues with flooding and very little support form management which was also in the process of moving building so spent one morning of vacation chasing around the Island trying to find the new office. We are looking at coming back but will look at other properties and rental agents.


Hello Lorraine,

Thank you for taking your time to let us know about your stay with us at Dolphin House.  We are happy to hear that you enjoyed the home and apologize for any inconveniences you may have experienced during your stay.
The pictures on our web-site advertise Dolphin Dreams e as a 3 bedroom 2 1/2 bathroom home that sleeps a total of 6 (2 kings and 2 sets of twin beds).  It also shows only 4 loungers and we did get you an additional lounger as well as replaced the broken chair.  Our records show that the blind in the bathroom was replaced as soon as we were made aware of your need.  Please note that this a privately owned home and though we try our best to avoid any issues, problems do arise just like with your personal home.  We are able to take care of most issues immediately and make sure that the descriptions and pictures accurately portray the homes we manage so that our guests know exactly what to expect.  We would love to have you stay with us again and assist you in hand selecting the perfect vacation home for you and your family.