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Couple of Issues

The only major suggestion we have is that the floors could have been washed. After our first full day of walking around the villa, the bottom of our feet were filthy. This was obvious especially on the downstairs bathroom floor that the floor was not washed – there were dark spill marks on the floor.

Also, when we stripped the bed on our check-out day, we found that one of the pillows in the larger master suite had blood stains on it. That is not only disgusting, it is potentially a health hazard.

Hi Gerri,
Thank you for taking the time to tell us about your stay at Villa Florence. Receiving feedback from our guests allows us to continue improving our guest experience. We deeply apologize for these housekeeping issues that you experienced regarding the marks on the floor as well as the stains on the pillows. We will forward this on to the appropriate department to look further into this issue.

 


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