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Great location pool/service is very disappointing

The property is in a great location, overall we loved Anna Maria Island. Problems are with the pool. My kids were so excited to have a pool for a week, however the lack of service/response to our requests left the pool unusable until our second to last day. The landscaping is a bad choice as it dumps tons of debris into the pool, I personally spent hours cleaning it. My wife made multiple requests and we were simply told it was serviced on Tuesday or Friday. The last night it became apparent that the filter wasn’t working properly. Our overall assessment is that the location is amazing, but we booked this property based on the backyard oasis, it is very misleading. If you want a property with a pool, I’d highly suggest another property.

Hi John,
We appreciate you taking the time to leave a review of Hawaiian Tide! We are very glad you all enjoyed and experienced all that Anna Maria Island has to offer. We do apologize for any inconvenience that the landscaping or maintenance of the pool may have caused. Unfortunately, maintenance issues, such as the pool, do sometimes take a few days to fix but we are sorry that it was not able to be fixed sooner for you. Once again, we are happy to hear that you enjoyed the island and we would be happy to help you find another property more suited to your liking for your next stay on Anna Maria Island!

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