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Ocean breeze

The rental unit itself was very pretty. However, upon arrival the Check-in time clearly states is 4pm, and Check-out is 10am the day of departure. We arrived at 4pm on the dot and the cleaning people were still there. They said we could wait out back in the pool until she is done, about 30 minutes. An hour and 15 minutes later they were done but we had to instruct them to please clean the downstairs activity room and poolside, it was very dirty and clearly not acceptable. We let this not ruin the vacation. We couldn’t find the code to open the garage door, therefore couldn’t get into the “entertainment room” so I called the company and was on the phone 20 mins being transferred to 5 different people. The house is much smaller than the pictures look, and apparently there is NO furniture on the upstairs deck overlooking the pool, at all. We ended up dragging the dining chairs out to sit. The deck was SUPER hot all day except after sunset, literally could not walk on it. The spiral staircase is so slippery when wet, someone did end up falling down them. Why there would be a spiral staircase NEXT to the pool to use that gets that slippery is beyond me, everyone pretty much had to go around front to enter the house and burn their feet all the way up, just to use a bathroom. When the day of departure arrived the cleaning people say outside in the yard at 8:50 and waited for us to leave, watched us pack the cars, even though it says we have until 10am. Overall, it was a huge disappointment, we come to Anna Maria Island and rent a house every year, and honestly won’t be using this company again.

Hello Amanda,

Thank you for letting us know about your stay at Ocean Breeze.  We are sorry to hear that your stay was anything less than perfect and would’ve rectified all issues would we have been made aware of them.  We apologize for the cleaners still being present at the home upon your arrival and getting to the home earlier than your 10AM checkout time.  Our records don’t show any calls from your during your stay and we certainly would’ve accommodated your and your party accordingly.  The garage code is listed in the welcome book of the property with all other codes and password information.  The decks as well as sand, pavers and all other surfaces are going to be very hot in the Florida summer heat.  We do not recommend walking barefoot unless you are in a grassy or shaded area as the the temperature exceeds 100 degrees.  The staircase is pictured in on our web-site and just recently got added on to the home by the owner to make it more convenient for our guests to go in/outside of the home.  It was the city approved this particular type staircase to be installed.  We could’ve delivered an additional mat to dry your feet off before using the staircase after the pool if drying off with a towel wasn’t sufficient enough.  After inspecting the property, the upper deck furniture was in place as pictured on our web-site.


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