Let me start by saying, this house is beautiful. It has a wonderful layout. Great open kitchen, dining, and living area on the first floor. This was great for our group of friends and would be great for groups with kids. There’s even a second living room space on the second floor. Equally, the pool was perfect. We spent quite a bit of time there. You can walk one short block up to a small beach near the historic pier or you can walk about 10 mins the opposite direction to be on the large public beach. So many options. The location was perfect. So many cute businesses and restaurants around. The downsides to the house: 1) The beds are not comfortable. Didn’t matter the room you were in, everyone in the group felt the beds were subpar. 2) The pet fees are inappropriately high. If you’re going to charge such exorbitant fees for pets you should just admit you don’t want people bringing pets and label the house as such. NOT PET FRIENDLY! 3) While the pool was absolutely amazing the hot tub was dirty and had discolored water. Even after filling out the management team’s maintenance request form and asking it to be expedited we were ignored. I don’t recommend using the hot tub. 4) The property management team doesn’t seem to care, so don’t expect a lot from them. Overall we would definitely stay here again but would like to see improvements with the comfort and attention of the property management team.
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Matthew, thank you for taking the time to let us know about your stay at Lighthouse Lagoon. We are so glad that you and your group enjoyed the layout and location of the home. I will certainly make the owners of the property aware of your concerns about the comfort of the beds, but that is something very subjective and what one person finds comfortable another may think is too hard/soft/etc. Our pet fees are on a graduated scale depending on the size of the dog and are in line with the cost of boarding a pet. It is certainly your decision as to whether or not to bring your furry family members with you to our dog-friendly homes or to make other arrangements that may be more within the budget you want to stay within. The free-standing hot tub at the property has been closed down due to the COVID 19 situation and the lack of a filtration system. I was copied on the email that was sent to you on September 7th regarding this and apologizing for the inconvenience, so your request was not ignored. We very much care about our guests and our properties and for that reason have decided to close down that free-standing hot tub out of an abundance of caution. We hope that you decide to visit AMI again soon!
