Bed sheets and pillows stained. Sliding door in master bedroom unable to lock because it was broken. Slider to beach also wouldn’t lock. In room with twin beds not enough storage. My daughter were unable to unpack their suitcases due to this. Not enough outlets so there were extension cords all over condo. TO TOP IT OFF my husband and daughter was going down stairs to beach and steps collapsed with about a 4 feet drop. When complaining to realtor about how our safety was a big issues. Between doors that don’t lock and stairs collapsing while husband and daughter walking to beach. The stair collapsed on a Wednesday and they didn’t fix it till Friday afternoon. Wasn’t doing us any good we were leaving next day. I’ve been to Anna Maria before and for 3000 a week I at least expected to be safe. Realtor never contacted us to see how my husband and daughter were after the stair episode. Unbelievable and poor management.
Thank you so much for your review and feedback—we greatly appreciate your time. We want to sincerely apologize for any inconveniences that you have experienced during your stay. Per your phone conversation with our Guest Services Manager, this unit is part of a condo association that utilizes their own property management team. Upon your first notice, we immediately contacted the Sunset Condo Association to dispatch their team and repair the stairs. Our records indicate that they reported on Thursday, July 23, 2015 that they did not have all of the necessary parts to fix the stairs correctly, and did rectify this issue by Friday, July 24, 2015. Unfortunately, unforeseen issues like this can arise and the team at Anna Maria Vacations strives to provide the best service possible to our guests with a quick turnaround time, however, certain instances do require for us to contact outside sources such as condo associations.
Our records also indicate that our service team rectified the issues of the locks on the sliding doors on Monday, July 20, 2015. This unit has been part of our rental program for many years and this is the first issue we have heard in regards to lack of storage in the Twin bedroom. We thank you for bringing this to our attention and ask you to please keep in mind that this is a privately owned home—with decorative choices left up to the discretion of the owners. This bedroom is equipped with a standard sized closet available for guest use.
We thank you again so much for your feedback and for booking with us. We hope you enjoyed your time on Anna Maria Island and should you have any questions, please do not hesitate to contact us directly at 941-778-4178.