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Great Location

This is our second stay on AMI, we really Love this place. We rented Anna Maria Chateau and were very disappointed. When we arrived on Saturday we had been sent the wrong key code and could not get in to our rental, we were very tired after the the plane ride and hour in car. We had a very hard time getting a hold of anyone to help us finally got thru to someone after about 45 min. After we finally got settled in we found the place not to have a very good stocked kitchen and short on things that we have always had in other rentals. We soon found out the place was not very clean the floors were absolutely firthy and furniture in living room has seen its better days. The beds were even worse, we have never slept on anything so uncomfortable in our lives. When we got there the pool was dirty also, so on Monday I once again called and was assured that the pool would be done. Well that was a joke finally on Friday late afternoon the pool gets cleaned just in time for our departure. Well the only positive thing is it does have a great location. But needs work!!

Hello Susan,

Thank you for letting us know about your stay at Anna Maria Chateau.  We are sorry at your experience was not as you expected.
We apologize for the inconvenience of the kitchen not being stocked to your liking.  We inventory the kitchen once quarterly and would’ve loved to have delivered any items you needed during your stay, if we would’ve been made aware of it.  This is the first we’ve heard about the beds not being comfortable and will forward on to the homeowner for further consideration.  The living room furniture was scheduled for steam cleaning on the day of your departure, as we did not want to inconvenience you during you stay.  Our records shows that the pool was serviced on Wednesday and again, apologize for any inconvenience you may have experienced.
We would love to have you stay with us again and our reservations agents can assist you in hand-selecting the right vacation home for your future Anna Maria Island stay.

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