Three years ago we took our family to this same rental and enjoyed ourselves immensly. Since we had such a good experience previously we decided to stay at the same unit this year with our family. Unfortunately, such was not the case this time. There were so many issues with this unit it is difficult to know where to even begin. The main concern we had was the lack of hot water in the second bathroom shower. We noticed this problem when we arrived on Saturday but since it was the weekend we decided to wait until Monday morning to contact the rental agency. We called the agency as soon as they opened that morning and a call was returned to us on Monday afternoon. Someone from maintenance came that afternoon and told us that a plumber would have to come and fix it. The plumber came early that evening and after looking at it stated that the cartridge in the shower would have to be replaced and he would contact the rental agency about the issue. Tuesday afternoon we received a message from the rental agency stating that the part would have to be ordered and that it would not be in until the next week after we would have departed. Wednesday morning we had a lengthy discussion with the service manager and she agreed to have the part expidited and installed as soon as possible. On Thursday evening the shower faucet was fixed, so we had two working showers for six people for two days. Being business owners ourselves we understand that issues arise but we also know that it is the responsbility of the owner and or management company to resolve issues as quickly and amicable as possible. We did our own research on this part and found it was available at a local home improvement store. It is extremely disappointing that we were told that it had to be special ordered and take over a week to be delivered and installed. Other issues including, but not limited to, were the locks not working on the patio doors, stained bed linens, soiled blankets, lack of proper lighting due to low watt bulbs,a lack of general maintenance, and the overall filth in the entire unit. We did receive a minimal refund for our inconvenience but this certainly did not make up for the issues that we encountered. It had not been our intent to go into this looking for any compensation but after talking to the service manager and her lack of trying to resolve the issue we felt some kind of a refund should be in order. We are aware that she was only doing her job for the owners of the property but it is a sad situation when all that is taken into account is the immediate bottom line. A rating of 2 was given because of the ability to walk down a few steps and be on the beautiful beach of Anna Maria. While we will certainly be back to the island we will question renting thru this particular agency again and it is doubtful we will ever rent this unit again.